Data Deletion

Email us and we will delete everything. There are three steps:

• Send an email to [email protected] from the address on your account, asking us to delete your data. (That link opens a message with everything we need already filled in.)
• We reply within 3 working days and may ask one question to confirm it is really you.
• We disable the agent immediately, then delete your workspace within 30 days and email you when it is done.

Deleting your workspace removes:

• Your account, workspace and team members
• Your product catalog, uploaded documents and everything the agent learned
• Every conversation and message, and your customers’ order and delivery details
• Your WhatsApp connection and store credentials

You chatted with a shop, and that shop owns the record of your conversation — we only hold it on their behalf. The fastest route is to ask the shop directly.

If you would rather come to us, email [email protected] with the WhatsApp number you messaged from and the name of the shop. We will locate the conversation, pass the request to the shop, and delete your messages, your number and any delivery address we hold for you.

To stop Agent Kesh using your WhatsApp number without deleting your whole account, email us and we will disconnect the number the same day. Your account, catalog and past conversations stay as they are.

If your number is connected through Meta's WhatsApp Business Platform, you can also cut our access off yourself: in Meta Business Settings, open Business Integrations, find Agent Kesh and remove it. Doing that cuts our access to your WhatsApp Business Account straight away.

We will email you to confirm once the deletion is complete.

Ask us and we will send you an export of your conversations and orders before anything is removed. Once deletion runs, the data is gone and we cannot recover it.

• Privacy Policy — what we collect, why, and who we share it with
• Terms of Service — the agreement covering your account