Terms of Service

Agent Kesh connects to your WhatsApp number and replies to your customers as an AI sales assistant — answering product questions from your catalog, sending product photos, understanding voice notes, and capturing orders with delivery details, in Sinhala, Singlish, Tamil or English.

It is a tool that helps you sell. It is not a party to any sale, and it does not process your customers' payments.

• You must be at least 18 and authorised to act for the business you register.
• The information you give us must be accurate and kept up to date.
• You are responsible for keeping your password safe and for everything done under your account.
• Tell us immediately if you think someone else has access to your account.

You control what your agent says and who it says it to. In particular, you are responsible for:

• Owning or being authorised to use the WhatsApp number you connect.
• Following WhatsApp’s Business Messaging Policy and Meta’s terms. Breaking them can get your number restricted or banned by Meta — that decision is Meta’s, not ours, and we cannot reverse it.
• Having a lawful basis to message your customers, and honouring anyone who asks you to stop.
• The accuracy of your catalog, prices, stock and policies. The agent answers from what you give it.
• Handling your customers’ personal data lawfully. For that data you are the controller and we are your processor.
• Keeping the AI disclosure switched on, so customers know they are talking to an AI.

You may not use Agent Kesh to:

• Send spam, unsolicited bulk messages, or messages to people who have not agreed to hear from you.
• Sell anything illegal in Sri Lanka, or anything WhatsApp prohibits — including drugs, weapons, live animals, adult content, tobacco, alcohol where restricted, and medical or financial products you are not licensed to sell.
• Impersonate another business or person, or mislead customers about who they are dealing with.
• Deceive people about the fact that they are talking to an AI.
• Break the law, infringe someone else’s rights, or harass anyone.
• Probe, reverse-engineer, overload or attempt to bypass the limits of the service, or resell it as your own without a written agreement with us.

• Plans are metered in conversations. One conversation is one customer chatting with your agent in a day, however many messages they send.
• Each plan includes a monthly conversation cap and a number of connected WhatsApp numbers. Extra numbers are charged separately.
• At 80% of your cap we warn you. At 100%, conversations already running are allowed to finish, and new AI conversations pause until you top up — we will not cut a customer off mid-sale.
• A small grace buffer above the cap may be allowed and billed at the overage rate.
• Top-up packs add conversations to the current period immediately. Auto-recharge is optional, off by default, and has a ceiling you set.
• Unused conversations do not carry over to the next month.
• We do not sell unlimited plans.

• New accounts get a 14-day free trial. No card is required to start.
• After the trial, subscriptions are billed monthly in advance in Sri Lankan rupees through PayHere.
• Subscriptions renew automatically until you cancel.
• You can cancel at any time from your dashboard. Cancellation takes effect at the end of the paid period, and the agent keeps working until then.
• Fees already paid are not refunded, except where the law requires it or where we have clearly failed to deliver the service.
• If a payment fails we will retry and contact you. If it stays unpaid, the agent is paused and the account may eventually be closed.
• We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal.

Your catalog, conversations, orders and customer data remain yours. We process them to run the service, as described in our Privacy Policy. You can export your data at any time, and you can delete it — see data deletion.

The Agent Kesh software, brand and everything we build remain ours. Nothing here transfers ownership of it to you.

Agent Kesh runs on top of WhatsApp, AI providers, your e-commerce platform and a payment gateway. If one of them changes its rules, raises its prices, has an outage or suspends your number, that affects Agent Kesh and is outside our control. We will tell you what we know and work around it where we can.

The agent is instructed to answer only from your catalog and your uploaded knowledge, and not to invent products, prices or promises. It is still software and can make mistakes, misread a message or misunderstand a request.

Check anything that matters before you act on it — particularly order details and delivery addresses. You remain responsible to your customers for what your shop's WhatsApp number says.

We work to keep Agent Kesh running around the clock, but we do not promise uninterrupted service. We may take the service down for maintenance, and we will try to do that at quiet hours on Sri Lanka time.

Agent Kesh is provided as is. To the maximum extent the law allows, we are not liable for lost profits, lost sales, lost data, or indirect or consequential loss.

Our total liability to you for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that cannot lawfully be limited.

We may suspend or close an account that breaches these terms, does not pay, puts other users or our providers at risk, or is used for something illegal. Where it is reasonable we will warn you first and give you a chance to fix it. Serious cases — illegal use, or activity that threatens our WhatsApp platform access — may be suspended immediately.

You may close your account at any time. After closure we keep your data for 90 days in case you come back, then delete it, except records we must keep for tax or legal reasons.

We may update these terms as the service develops. Material changes will be emailed to account holders at least 30 days before they take effect. Continuing to use Agent Kesh after that means you accept the new terms.

These terms are governed by the laws of Sri Lanka, and the courts of Colombo have exclusive jurisdiction over any dispute. Before going to court, please contact us — most problems are faster to fix by talking.